f8 is proud to offer Best in Class support to our clients.
There are several ways to access f8 support:
Click the Support button floating at the bottom of every page to request assistance
Send us an email requesting assistance: Click Here
View the instructional videos that appear on every page of the f8 system to learn how to use that part of the system
Search the FAQ below for answers to the most frequently-asked questions (use magnifying glass at right to search)
- Call our Client Center at 855-382-3873, Monday through Friday, 8am to 5pm Pacific Time for live assistance
Frequenty Asked Questions - FAQ
How do I place an order?
Go to our Order Page to register your account, place your order and manage your listings. If you need assistance, please call us at 855-382-3873, Monday through Friday from 8am to 5pm Pacific Time, email support is available after hours.
When is my appointment confirmed?
Your appointment is confirmed when we send you an Appointment Confirmation via email that details the date, time and photographer assigned to your appointment. Unfortunately, we are not able to hold appointment slots unless we have a completed order.
How do I avoid rescheduling fees?
Should you need to reschedule or cancel your appointment, kindly do so no later than 8:00PM Pacific Time of the day prior to the appointment at no charge. If you reschedule or cancel your appointment after 8:00PM Pacific Time of the day prior to the appointment, a Late Notice Fee of $75 will be assessed to your order. This Late Notice Fee applies to reschedules, cancellations and postponements for any reason. We shoot rain or shine, so please verify that the weather conditions will meet with your approval ahead of time. We include our “Blue Skies Everyday” service with every order at no charge so you never have to worry about rainy or cloudy conditions! To modify your appointment, please contact f8 directly via email or call us at 855-382-3873. Thank you!
How do I reschedule or put my appointment on hold?
To modify your appointment, please login to your account, find the listing and click the Manage button. On the Manage page find the order table and click the Modify Appointment button. Select Reschedule or Put on Hold and Submit Request as needed. You can also contact f8 directly via email or call us at 855-382-3873. Thank you!
Do I have to pay when I order?
We require payment by credit card at the time the order is placed. Should you need to cancel an appointment, we will happily process your refund less any applicable Late Notice Fees.
How quickly are refunds processed?
If a refund is necessary, it will be processed by Accounting within one to two business days.
Do I need an f8 account?
Yes, you will need to register for a FREE account so that you can place orders and manage your listings. We invite you to get started on our Order Page.
When will I get my photos?
Your photos will be delivered into your account the day following your appointment, guaranteed by 12pm Pacific Time. Our Quality Assurance team will review your photos and send you an email notification when your photos are ready.
When will I get my Aerial Photos, Video, Matterport, etc.?
All of your media will be delivered into your account the day following your appointment, guaranteed by 12pm Pacific Time. Our Quality Assurance team will review your media and send you an email notification when your media is ready.
Who owns the photos?
When media is delivered, f8 grants to you a non-exclusive, royalty-free license for use of the images, video and other media created for you. You are free to use this media to carry out normal business tasks associated with offering real estate properties to the public for sale or lease. This includes uploading the photos to your MLS, uploading videos to YouTube, printing brochures, creating social media postings, etc. This pre-approval to use the content in an unfettered manner also makes it unnecessary for f8 to complete photography authorization forms required by some MLS organizations. f8 retains a limited license to use the images and media it captures for its own marketing purposes.
Do I need to get a Copyright Authorization form signed?
No, it is not necessary as we include a license in our Terms of Service that enables you to use the content you purchase from us in your normal course of business. This means that you are free to upload any content we provide to you on your local MLS service, social media platforms and any other sites requiring copyright authorization.
What time of day is best for photography?
We do not advise on what time of day is best for photography as the lighting conditions vary from location to location. We have designed our photography hours to deliver the very best results to you from 9am to 4pm local time.
Do you shoot rain or shine?
When are appointments available?
Appointments are available Monday through Saturday from 9am to 4pm local time during Daylight Saving Time and from 9am to 3pm during Standard Time. Twilight Photography appointments are set for 30 minutes prior to local sunset. We invite you to place your order at your requested date and time within these guidelines. We will then follow up with an Appointment Confirmation or with a proposed alternate date and/or time. You can call our Client Center at 855-382-3873 to get up to the minute availability.
What holidays does f8 observe?
f8 observes the following holidays and we do not set appointments on: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year's Eve.
Will you call me to confirm my appointment?
No, we send Appointment Confirmations via email. We will only call you if there is an issue with your appointment request that requires clarification or if we need to propose a different date and/or time for an appointment.
Do you photograph offsite amenities?
No. Please note that our service applies to the subject property only and does not include nearby amenities and other offsite locations. Our service does include common area amenities for Planned Unit Developments (PUDs), subject to access provided by the client.
Do you help with staging and moving things around?
No. Please note that we photograph properties "As Is." Insurance restrictions prohibit photographers and videographers from providing maintenance, cleaning, staging, landscaping or repair services at the appointment, so we kindly request that the property be in photography-ready condition when we arrive. Please be sure to allow adequate time for any staging or landscaping services to be completed prior to the appointment.
How do I get the home ready for photos?
All home improvement projects should be completed and cleaned up
All landscaping projects should be completed and cleaned up
Staging should be completed in advance of the appointment
The driveway should be clear of cars, trash cans, debris, etc.
In the yards, ensure that garden hoses are rolled up and loose items are put away
Kitchen counters should be cleared of clutter, soap, sponges, dishes, small kitchen appliances, etc.
Refrigerators should be free of magnets and items should not be placed on top
Bathroom counters should be cleared of toothbrushes, toothpaste, razors, soaps, shampoos, etc.
Washers and Dryer areas should be cleared of loose laundry, detergent, etc.
Trash cans should be hidden and toilet seats should be down
Beds should be made and dressers cleared of clutter
Loose items laying on floors should be stored in closets or the garage
Turn on all lights in the home
Turn off all TVs and ceiling fans
Put all toilet seats down
Open all window treatments
Turn on any water features
For twilight shoots, turn on all interior and exterior lighting and light any gas firepits
Provide any special instructions to the photographer
How do I arrange my photos?
How do I hide a photo?
How do I create and revise my Virtual Tour Video?
How do I download my photos?
I clicked the download button. Where are my photos?
What is a Zip file? How do I open it?
Zip files are used to combine multiple files into one file for download purposes. In this case, the Zip file acts like a folder that contains your individual photo files. Locate the Zip file on your computer’s hard drive. Note that you should not need a separate Zip software program like WinZip to access the photos.
How do I upload my photos to the MLS?
What is the difference between Branded and Unbranded?
We provide you with two links for your Property Website: Branded and Unbranded. Both terms originated from the MLS practice of sharing listings with other brokerage firms and web publishers like Zillow. In order to share your listing with these other entities, the MLS requires that your contact information be removed. This is known as “Unbranded.” Your Branded tour link is used on sites that allow your contact information to be displayed.
Do you syndicate my listing?
How can I print a Brochure?
Do you offer printed brochures?
Not at this time, but we plan to offer it in the near future.
Do you have Analytics?
What browser should I use?
How can I get additional support?
The best way to get help is to send an email describing your concerns. Please be sure to include:
What is f8's Concern Resolution Process?
How do I post my Property Website to the MLS?
How can I email my photos to someone else?
When you login to the f8 System, find your listing in the Dashboard and click the Manage button. Under Media and Marketing, click the Links tab. In the Links page, there is a Photo Download Link. Copy this Link and include it in the email you send. The recipient can choose from Web Resolution (for online display) and High Resolution (for print).
Why are Virtual Tour Videos limited to 15 photos?
Each photo in the video is displayed for approximately 4 seconds, so if you selected the maximum allowed number of photos, the video would play for about one minute. Our research on Virtual Tour Video viewing habits indicates that most viewers stop watching the video at around one minute. The limit on the number of photos also reduces processing time so your video will be ready to view sooner.
What does f8 mean?
f8 refers to a camera setting that controls the Aperture for the photo. We use the Aperture setting "f/8" for our Signature Photography service.
How long has f8 been around?
f8 was founded in 2016 by industry veterans with decades of experience serving residential real estate professionals.
Where is f8 located?
f8's main office is located in San Jose, California, but we work with photographers across the country who are intimately familiar with their local markets.
What does "Better Than Being There" mean?
f8 produces media that is so vibrant, immersive and entertaining, it's "Better Than Being There." Our goal is to produce media that strikes a chord with consumers to help drive showings and visits to your listing.
What is f8's mission?
f8 delivers an exceptional experience for residential real estate professionals who use our media services to connect with consumers. Every service we offer must have:
Why should I become an Affiliate?
Can I still do other things?
Do you provide training?
Does certification cost anything?
What equipment do I need?
We require professional camera gear including a DSLR camera body, wide angle lens and a commercial tripod. Additionally, we require reliable transportation and a broadband internet connection with sufficient upload speeds to reliably upload images.
How long does certification take?
You are free to work at your own pace, but most Affiliates are able to complete the certification process within a week.
What if I already have experience shooting real estate?
How long will I have access to the training materials?
How long will each photo shoot take?
Am I required to edit the photos?
What days are appointments available?
Appointments are set Mon-Sat, 9am-4pm local time. Twilight Photography appointments are set for 30 minutes prior to local sunset. Holidays where we do not set appointments: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year's Eve.
Will I be required to travel out of the area for photo shoots?
We strive to assign appointments to Affiliates in their local areas to minimize travel. In cases where travel is required, we pay travel fees depending on the location and drive time.
Do I need to be insured?
Can I provide additional services?
How much will I be paid?
When will I be paid for assignments?
Payments are made on a weekly basis for assignments completed the prior week.